Cisco Finesse v.11.x for Cisco Unified Contact Center Enterprise – Media Only

Next-Generation Collaborative Customer Care

Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.

For IT professionals, Cisco Finesse offers transparent integration with Cisco Collaboration portfolio. It is standards compliant, and offers low cost of customization of the agent and supervisor desktops.