Shipping Policy

How do I track my order?
Sign in to your account to view your past orders and click on the link containing your tracking number.

Is there free shipping?
At this time, we are do not offer free shipping to our commercial customers and orders going to Alaska, Hawaii, and on APO / FPO orders.

What are the different shipping options?
All orders are shipping ground or US Mail.
To place an overnight or second day order, call 317-520-9390 (M-F 9AM - 5PM EST)

Overnight orders will be delivered in 1-2 business days and second day orders will be delivered in 2-3 business days. Delivery time is based upon item availability and the shipping time for merchandise ordered.

Additional shipping charges can occur?
1. Inside Delivery (i.e. carrying heavy furniture upstairs) may produce additional shipping charges.
2. Shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands, APO and FPO
3. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Please note: If the customer is not available upon delivery, freight carrier will attempt to contact customer. If the customer is unable to be reached, merchandise will be returned to warehouse and customer will be responsible for all freight and/or storage fees from the freight carrier. Freight deliveries can take anywhere from 3-10 business days to arrive to customer.

DBISP will ship from the warehouse nearest for expedited delivery time. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Heavier merchandise may also increase freight fee such as cartons of paper or folders. If your order requires an adjusted freight fee you will be contacted by customer care.

When will my Next Day delivery package arrive?
Orders usually require 24-48 hours processing time before shipping. Next day delivery is available when an order is processed before 1:00 PM EST, when the item is in stock, and when the destination address is in the continental United States. For Next Day delivery please, call us at 317-520-9390.

Do you ship internationally?
DBISP does not ship internationally.